Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All products sold by Relax ‘n’ Stitch must be:
- fit for all the purposes for which goods of that kind are commonly supplied
- acceptable in appearance and finish
- free from defects
- safe
- durable
The following items are non-refundable:
- patterns
- books
- downloadable software products
- any item easily copied or replicated
- sale items.
You can return an item to us if:
- it’s faulty
- it’s incorrectly described
- it’s different from a sample shown (subject to Colour Disclaimer Clause in the Terms of Service)
- it doesn’t do what we said it would do
- it’s not of an acceptable quality
If the product is unsafe, can’t be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we’ll offer you an exchange, repair or refund.
To ask for an exchange, repair or refund, you’ll need to prove that you purchased the product via Relax ‘n’ Stitch Online Shop. If you can’t provide an order confirmation, another form of proof of purchase will be required.
If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.
Please return your item with your name, order confirmation number and the reason for your return. For example:
Jane Smith
Order number: 00001234
Item has the following defect….
Please contact to find out where you need to return your item.
The Customer is required to ensure goods are repackaged securely, as we cannot offer refunds for goods that are damaged in transit.
The Customer is required to return the products by post and keep the postal receipt. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Relax ‘n’ Stitch will not accept the return of goods Cash on Delivery (C.O.D.). Shipping costs are non-refundable.
The provisions of this Returns Policy do not derogate from any rights you may have under law, including the Australian Consumer Law.